Terms & Conditions
Prime Edits Ltd
Last Updated: 1 January 2026
Welcome to Prime Edits Ltd (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website and the purchase of any services provided by Prime Edits Ltd.
By accessing our website or purchasing our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
1. Services
Prime Edits Ltd provides professional digital content creation services including, but not limited to:
Video editing
Short-form content editing
Motion graphics
Social media content
Creative consulting
Content management
All services are provided digitally.
2. Client Responsibilities
To enable us to deliver our services efficiently, you agree to:
Provide all required footage, assets and instructions.
Ensure you own or have permission to use all submitted content.
Respond to revision requests within a reasonable timeframe.
Review videos delivered through our project management system.
Delays caused by missing assets, incomplete instructions or failure to review submitted work may affect delivery times and do not constitute a breach of these Terms.
3. Revisions
Where included within your selected package, reasonable revisions will be provided.
Revision requests must relate to the original creative brief.
Requests for entirely new editing styles, concepts, or additional work outside the agreed scope may incur additional charges.
4. Delivery
Estimated delivery times are provided as guidelines only.
Delivery dates may vary depending on:
Client response times
Revision requests
Volume of work
Technical issues
Public holidays
Circumstances beyond our reasonable control
We will use reasonable efforts to meet estimated timelines but do not guarantee specific delivery dates.
5. Payments
Payment is required in accordance with the agreed proposal, invoice or subscription.
Failure to make payment may result in suspension or termination of services.
All prices are displayed in the applicable currency unless otherwise stated.
6. Refund Policy
Prime Edits Ltd provides custom digital creative services that begin shortly after onboarding.
Because our services involve time, labour and creative work, refunds are considered on a case-by-case basis.
Where work has commenced, including but not limited to project setup, onboarding, footage review, editing, revisions, quality assurance or project management, completed work is non-refundable.
If Prime Edits Ltd approves a refund after work has commenced, the maximum refund that may be issued is 50% of the total amount paid, unless otherwise required by applicable law.
Any refund issued is entirely at the sole discretion of Prime Edits Ltd and does not constitute an admission of liability.
7. Project Abandonment
If a client becomes unresponsive for more than 30 consecutive days, we reserve the right to place the project on hold.
Projects inactive for more than 90 days may be archived.
Restarting archived projects may require additional fees.
8. Intellectual Property
All website content including:
Logos
Branding
Graphics
Videos
Text
Software
Templates
remains the property of Prime Edits Ltd unless otherwise agreed in writing.
Clients retain ownership of the raw footage they provide.
Ownership of edited deliverables transfers to the client only after full payment has been received.
9. Acceptable Use
You agree not to:
Use our website unlawfully.
Upload malicious software.
Attempt unauthorized access.
Interfere with website operation.
Infringe intellectual property rights.
Use our services for illegal activities.
10. Limitation of Liability
To the fullest extent permitted by law, Prime Edits Ltd shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:
Use of our website
Delay in delivery
Loss of profits
Loss of business
Loss of data
Third-party platform failures
Our total liability shall not exceed the total amount paid by the client for the specific services giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
11. Third-Party Platforms
Our services may integrate with third-party platforms including:
Notion
Google Drive
Dropbox
WeTransfer
Slack
Stripe
We are not responsible for outages, data loss, delays or technical issues caused by third-party services.
12. Chargebacks & Payment Disputes
If a client believes there is an issue with our services, we encourage them to contact us directly before initiating a payment dispute.
If a chargeback or payment dispute is initiated, Prime Edits Ltd reserves the right to submit all relevant evidence to the payment processor or financial institution. This evidence may include, without limitation:
Communication records
Project timelines
Delivered videos
Revision history
Uploaded footage
Dashboard activity
Proof of work completed
Invoices and payment records
Where work has been completed or services have been provided, Prime Edits Ltd reserves all rights to defend any chargeback or dispute.
13. Termination
We reserve the right to suspend or terminate services immediately if a client:
Breaches these Terms
Engages in abusive behaviour
Fails to make payment
Misuses our services
Attempts fraudulent activity
Termination does not affect our right to recover outstanding payments.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
15. Changes to These Terms
We may amend these Terms at any time.
Updated versions will be published on this page with a revised “Last Updated” date.
Continued use of our website or services constitutes acceptance of the updated Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws require otherwise.
17. Contact Information
Prime Edits Ltd
43 Cranley Rd
Ilford IG2 6AF
United Kingdom
Email: [email protected]
Phone: +44 7426 451919